To an ever increasing extent, business success in today's hectic marketplace demands constant attention to customer satisfaction. This is not just a matter of providing quality goods or services at a good price but a requirement for continuous follow up with the customer. Lisa Ford is one of the nation's leading experts in providing methods allow individuals, teams, and entire organizations to continuously enhance their skills in providing customer service. In her keynote speeches and seminars, Ford's practical strategies focus on the specific interests of her audience and combine real-world stories, enthusiasm, and a sense of humor in a ways that prove both motivating and inspirational.
Lisa Ford, a great corporate conference speaker, delivers what her audiences want practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results.
Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She specializes in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change.
Lisa's experience includes working with many of the nations' best: SmithKline Beecham, Equitable, Viacom, CSX and Georgia Power. She presents over 90-100 speeches and seminars yearly across the United States, United Kingdom and Australia as a top conference speaker.
Over the years, Lisa has customized numerous videos for clients to use in their ongoing training efforts. She is highly rated and a favorite speaker at INC. Magazine's Customer Service Conference, where she speaks annually as a conference speaker.
Lisa is known for designing content customized to the audience and the issues they face. Audiences love how the presentation is filled with practical strategies, common sense, memorable stories and combined with enthusiasm and humor.
She is a great conference speaker.