Jeffrey H. Gitomer is a leading authority in sales and customer service. Drawing from his own experience as the President and founder of three manufacturing and marketing businesses, he works with clients to improve their sales strategies, sales performance, personal development and memorable service. Yearly, he provides over 150 training programs and annual sales meetings for companies like IBM, AT&T, Coca-Cola, Hilton Hotels, Inc. Magazine, Siemens and Cintas. He has also done a 20-city sales training tour for state chapters of the National Association of Quick Printers - sponsored by XEROX.

Jeffrey has addressed groups of up to 5,000 people at annual conventions and meetings.  In 1988, Jeffrey founded Business Marketing Services, a consulting and training firm. Four years later, in 1992, Jeffrey began writing and publishing Sales Moves, a weekly column on the science of selling, in the Charlotte Business Journal. The article met with instant success and is now in syndication. With a current weekly readership of more than 3.5 million, Sales Moves appears in 75 business newspapers across the United States and Europe. He has also written 24 feature columns for Entrepreneur Magazine on selling.

Jeffrey's book, The Sales Bible, complete with flash cards and interactive computer disk, is now in its tenth printing and has sold more than 150,000 copies. In 1995, The Sales Bible was listed with Think And Grow Rich, How To Win Friends And Influence People, The Power Of Positive Thinking and The Greatest Salesman In The World as one of "The Ten Books Every Sales Person Should Own And Read" by the Dale Carnegie Sales Advantage Program. Jeffrey is the only living author on the list. The Sales Bible was translated into Chinese and Japanese in the fall of 1996.In 1996, Jeffrey was named lifetime editor of SalesMasterMind, a monthly newsletter published by The Economics Press. The newsletter features his writings as well as strategies and techniques from the world's experts of the selling profession.

In 1997, Jeffrey was awarded the designation of Certified Speaking Professional by the National Speakers Association.In 1998, Jeffrey's second book, Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless was published to rave reviews and is now in its third printing.In 1999, Jeffrey co-authored a third book, Knock Your Socks Off Selling, and his company, Buy Gitomer, Inc., was formed to explode into the 21st century in a leadership position. Combining his writing and seminars with new Web-based training, Jeffrey is positioned to help sales and customer service professionals improve on a daily basis.

Jeffrey Gitomer lives in Charlotte, NC (home of the Carolina Panthers). He was educated at Temple University, majoring in marketing and management, and attended the Goethe Institute in Berlin where he studied language.