Jason Young has been called a “rare breed” when it comes to
developing leaders and customer service initiatives. As a former senior-level
manager at Southwest Airlines, Jason learned the value of a successful
workplace culture. During his 10-years with the airline consistently rated No.
1 in customer service and employee satisfaction, he was a key driver in
creating and developing the company’s innovative training programs for its
successful leadership and customer service culture that have become renowned in
the business world today.
Driven by the need to extend his unique insight in
leadership development to others outside Southwest, Jason separated from the
pack in 1998, when he left the airline to launch his own consulting practice to
focus on corporate training and development services provider specializing in
leadership, customer service and team building. Today, as president of
LeadSmart, Inc., Jason shares his vision in developing successful corporate
cultures and workplace environments with forward-thinking companies, including
Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He
has even returned to his old turf – Southwest Airlines – to extend his
knowledge as a corporate training consultant in leadership development area
Capturing the innovative strategies and tactics he created
at Southwest Airlines, Jason offers insights and practical information that can
be implemented immediately. His keynote presentations and training programs are
in demand for audiences of all types – from senior level executives to front
line employees. Jason’s messages reach to the core of every audience member
with his unique style and engaging presentation skills. Participants are treated
to a compelling experience that will change the way they view themselves, their
customers and the company for which they work.
Jason’s keynote presentations are designed to reinforce the
concepts and skills geared to increase learning and assist in the transition
from the meeting room to the workplace. The result is an inspirational
encounter that resonates long after his presentation is over.
Jason Young is an
expert at integrating your company issues into powerful and compelling
presentations that touch the heart and motivate any audience!
All of Jason's
programs can be presented in a keynote or workshop format. Here are a few of
his most popular presentations:
Creating High Performance Organizations"
Based on his experience as an insider at famed Southwest Airlines and
consultant to dozens of other Fortune 500 companies, Jason Young offers a
dramatically different approach to creating and sustaining a high performance
workplace. His solution for companies is to create an organizational culture
where employees can do their best work and one that will produce the desired
performance outcomes in productivity, profitability, employee retention and
customer satisfaction. The key is intentionally identifying and developing the
essential factors that impact performance for any organization: leadership
principles, management practices, team alignment and employee behavior. These
are the elements that truly define organizational culture and that have the
greatest impact on results.
“The Southwest Effect
- Successful Practices of a Market Leader”
Southwest Airlines has given the business world a textbook example that
providing fabulous customer service and maintaining high employee morale in a
low-cost environment is possible – and indeed profitable in Corporate America
today. But what’s the real story? As a key developer of Southwest Airlines’
legendary positively outrageous customer service and leadership training
programs, Jason Young knows that great culture does not “just happen.” A
customer service initiative can be created and nurtured to flourish into a
customer service culture. Beyond the headlines and the hype, Jason shares the
real inside story behind the success of the company consistently rated No. 1 in
customer service and employee satisfaction. Best of all, you'll learn how you
can take these proven organizational principles to your team or company. You
won’t want to miss this inside edition from the man who knows it best.
“Lead Smart - High Performance Leadership”
Jason Young teaches that leaders develop, motivate and empower people to
achieve extraordinary results while providing vision and guidance throughout
the entire process. Truly smart leaders know that is more than a mere statement
of fact, but rather a personal and professional challenge to be met
everyday. Faced with two choices – lead smart or die – they’ll know what
to do to achieve your organization’s success. They will find out the new
definition of becoming a person of influence and how that applies to everyone
in your organization. Your leaders will hear how organizing talent to
build effective teams creates an incredible workplace culture and how applying
successful coaching skills will help your teams excel. They’ll learn how
to handle change – for better or worse – and how effective disagreement
management can enhance team productivity.
“Smart Service --
Establishing Customer-Defined Service Excellence”
As the competition heats up for goods and services, organizations today
struggle to be characterized by their customer service initiatives.
During this powerful presentation by Jason Young, you’ll find out what
outrageous customer service can really do for your bottom line. Discover
the meaning behind “customer-defined” service and how that may very well
separate you from your competitors. Learn to make the most of those
moments of truth that face your organization to leave a legacy of service.
Identify the sources of service breakdowns and what it really takes to make a
clear path to recovery. You’ll discover that your commitment to service
excellence can help your organization make a name for itself and leave its
mark. You’ll never view the value of a customer the same!
“Smart Teams --
Creating Teams that Succeed Together”
Team work. Team building. Team player. Successful organizations know that
business is not really a game to be won or lost. But to achieve success,
everyone must use many of the same principles found on our playing fields
today. In this presentation, Jason Young goes beyond the buzzwords to expose
the keys that help people work together as a team to achieve real success. By
developing goals, your team will create shared initiatives out of trust and
mutual respect for one another. That active collaboration will lead to
employee empowerment and organization momentum. You’ll discover how your
All Stars can raise the bar within your organization without alienating your other
players while creating an environment that rewards risk taking. From base
hits to home runs, everyone plays their part to attain victory.
Watch Jason Young's Video