Doug Lipp
The Magic of Exceptional Customer Service
Doug Lipp shares his insightful and entertaining knowledge of customer service techniques with audiences around the world. He once oversaw the customer service policies that make Disney the company it is today.
Formerly head trainer at The Walt Disney University, Doug's informative and humorous style brings audiences into the unique culture of customer service that sets Disney apart. He relates how to design a system that works for your industry and outlines a plan that will enable you to create "service magic" in your organization. His practical information changes employees' lives and improves the company's bottom line.
He also works with companies challenged by cultural diversity from within and without. Companies must understand the changing marketplace to remain competitive. Fluent in Japanese, Doug was instrumental in the opening of Tokyo Disneyland and currently helps businesses perform successfully abroad.
Doug has spoken for companies, conventions, universities, non-profit groups, and associations, of all sizes. His presentations and handouts are always designed to meet his clients' needs, using their own language and specific issues.