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Charles Brennan
How To Connect With Your Customer
Charles Brennan is a leader in the sales industry, as well as a powerful speaker. His experience in sales and management programs has led him to help hundreds of companies unlock their sales potential.
Have you ever uncovered a customer's needs, provided a great solution and still don't get the order? Do you feel that your customers sometimes run you 'round and 'round without getting through? Do you feel you could do more with your customer service department? Author of AMA best-selling book "Sales Questions That Close The Sale" and newly released hardback "Proactive Customer Service", Charlie Brennan has provided solutions to over 250,000 participants with an average increase in performance of 20%.
Charlie Brennan's Advanced Consultative Selling and Proactive Customer Service Programs have been hailed by professional publications and participants alike as a breakthrough approach. What's more, he guarantees 100% that it's light-years away from any training you've seen or heard of before...and it works!
His in-depth interactive programs challenge seasoned (maybe even jaded) professionals, as well as eager new recruits, who find out point for point exactly how to build relationships with prospects and customers that...
Propel your prospects and customers to a new, far more productive level of conversation.
Make your organization and what it offers stand out from the herd.
Get you through to the real decision-makers.
Deepen and cement relationships with customers.
Strip the "veneer" and get to the client's core issues and real needs.
Skillfully bridge from one issue to another.
Resolve challenging issues or objections.
Charlie shows your people how to escape the vicious cycle of going 'round and 'round with a tough customer and just plain not getting through. After all, if your people ask customers the same tired questions, the same old way, they get the same old information and give the same stale solutions as your competition. So why should people buy from you?
Charlie's keynote, half day/full day seminars and training programs give your team the advanced skills to answer that question. To create a new level of understanding, cooperation, and loyalty...to set you apart from the competition, overcome customer put-offs...shorten the sales cycle - with no price cutting or giving away the store. He offers several ways to get this training...which will be customized for your specific business and challenges.
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