Making Good Things Happen
A Challenge to Excellence
Taking Charge & Getting Things Done
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"Good things do not happen by accident, they happen on purpose when people who care about the right things accept responsibility and do whatever it takes to make good things happen, even in difficult situations."
"Things work out best, for those who make the best of the way things work out." |
Hitching Up a Winning Team
"You Must Always Play as a Team."
A three point game plan...
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Commitment - |
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"You've got to love the game and surround yourself with people who love the game—you can't have a winning team until you have a team of winners, and you can't be on a winning team unless you are a winner." |
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Preparation - |
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"It's not enough to want to win...you have to want to prepare to win. That 's why athletes train, performers rehearse, and professionals prepare." |
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Teamwork - |
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"A pair of matched mules in double harness will pull two or three times the load of a single mule pulling in single harness." |
The Only Job Description You Will Ever Need
"...satisfy your customers!"
Customer Service Beyond Policy & Procedure
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Customer - |
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"Whomever benefits from whatever it is you do, when you say you are working." |
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Service - |
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"Making it easy for these people to get what they need from you, and making it easy for them to do business with you." |
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Value - |
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"The thing customers want most of all is value, and value is the work product of good service." |
As The Economy Tightens and Competition Heats Up, Heed
These Three Words of Wisdom From Talladega SuperSpeedway:
Stand On It!
The Talladega Super Speedway is NASCAR's most competitive venue. For eighteen years I was the anchor on the live radio broadcast of time trials from Talladega, and covered races from the pits.
At the start of each race, as the flagman waves the green flag to start the race, thousands of fans rise to their feet & cheer, "Stand On It!" That means, put your right foot on the floor, slap the pedal to the metal and give it everything you've got! It means, put your heart in it.
In this world of people, we can accomplish only so much with our hands and heads. It's when we put our heart in our work that we excel, overcome challenge, and become champions. Good people, in good times, can do good work on cruise control. In these challenging times, what was good enough before is not good enough now. It's time to turn off the cruise control, put the pedal to the metal, and Stand On It!
In the heat of competition at Talladega, a fraction of a second can mean the difference between first place and last place. NASCAR racing is an extremely competitive team sport.
As our economy becomes more competitive, those who succeed in challenging times will be those who adapt with ingenuity, excel with individual efforts, and increase the odds for success with teamwork that is both efficient and effective.