Brett King
Search for a Speaker: 
Brett King
Key Topics:
  • Bestselling Author
  • Business
  • Change
  • Consumer Behavior & Technology
  • Innovation
  • Trends
  • Bio Info:
    Best-selling author of the groundbreaking books BANK 2.0 and BANK 3.0, Brett King is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world’s leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.

    A speaker at global events for financial services and innovation, King is a sought after expert on innovation, technology disruption, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on The Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has recently been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, etc.

    King also a runs a niche strategic advisory firm, User Strategy and is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He also advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management). As one of the founders of IAFM, one of the world’s fastest growing professional associations with more than 200,000 members, associates and affiliates in 145 countries, King was instrumental in the development of the worldwide certification training provided by IAFM.

    Previously, he led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staffpersons. King was also the Director of e-Business for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice. He is working with global banks like HSBC, BMO, TD, RBS and others as a strategic advisor, and also provides thought leadership to leading service organizations like Sapient, WiPro, Oracle, Microsoft and others.

     

    Keynotes

    Based on his best-selling book BANK 2.0, Brett King's presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King, BANK 2.0 Author on Bloomberg TV af?liate SBC (Greece)

    The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service

    Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:

     Why customer behavior is so rapidly changing, including the four phases of disruptive change

     How branches must evolve

     Why checks are rapidly disappearing and cash is next

     Why your mobile phone will replace your wallet in the next 2-3 years

     How financial institutions must reinvent themselves or become irrelevant

    Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations - explaining "The Big Shift."

    The Future of Retail Financial Services

    Brett King looks at the latest trends that are redefining financial services and payments.  From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media. He explores:

    How Social Media has exposed pricing, over-regulation, outdated processes and poor policy; how mobile technology is completely changing the context of banking

    How customer advocacy is killing traditional brand marketing

    The growth of the 'de-banked' consumer who doesn't need a bank at all

    Why Banking is no longer a place you go, but something you do

    The Battle for the Bank Account: And Why the Banks Will Probably Lose…

    In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid ‘value store’, will you need a bank at all in the future?

    When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money – will banks still be able to compete

    Advocacy, Behavior, Context – The New Rules of Engagement

    In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

    This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

    Movenbank and the Reboot of Banking

    Movenbank is a revolutionary new bank that will launch in 2012.  This is the story of how Movenbank will revolutionize retail banking on multiple fronts.  Brett King tells the story of why Movenbank decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE™ engagement model is going to change the way we think about engagement, value and lending in the banking arena.  If Movenbank achieves what it is aiming for, it will change the way people think about banking forever.

    Based on his best-selling book BANK 2.0, Brett King's presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.”  Brett King, BANK 2.0 Author on Bloomberg TV af?liate SBC (Greece)

     


    Workshops
     

    Workshop 1: Building Compelling Customer Journey

    Customers are changing the way they interact in the financial services and payments space. The journey and engagement customers have with a bank, or with a payments provider over the next 3-5 years, will be very different from banking historically.  Looking at emerging scenarios based on the impact of new technologies like tablets, NFC and social media, King will facilitate a discussion that looks at the integration of the different players and technologies into a future state where acquisition and revenue engagement works very differently. 

    Workshop 2: Creating the Conversation

    In this workshop, King explores some key case studies illustrating the challenges of operating in the open, transparent world of social media. From the case of Ann Minch taking on Bank of America and winning, the #fails of Twitter, the introduction of social-driven search and the demands of the always-on consumer, King reviews scenarios the bank of today faces.  The workshop explores the organization structure, tools and approaches required not just to market in the SM space, but more importantly, to drive the conversation.

    Workshop 3: The Retail Banking Roadmap

    Designed specifically for in-house strategy workshops for executive teams of a retail bank, this brainstorms the key elements of success and priorities over the next 2-3 years.  By using scenario-based planning, the BANK 2.0 project roadmap,  best-practice benchmarks, and interactive discussion around your bank’s customer base, market, region and strategy, King works to help the executive team evaluate the priorities behind customer engagement in a multi-channel environment.
    BANK 3.0-Why Banking Is No Longer Somewhere You Go But Something You Do

     


    Watch Brett King's Video
     
    Fee Info (subject to change)
    $20,000-$40,000
    Travels From:
    New York
    Programs:
  • The Future of Retail Financial Services
  • The Battle for the Bank Account: And Why the Banks Will Probably Lose…
  • Advocacy, Behavior, Context – The New Rules of Engagement
  • Movenbank and the Reboot of Banking
  • GET IN TOUCH WITH US:
    303.825.8700
    search login